Skin Plan — Terms and Conditions

Last updated: 8 June 2026

This document governs the Skin Plan (the “Plan” or the “Service”), the periodic delivery service of the Routine Completa under the Hebi Skin brand offered by KYRiAN Lab S.r.l. (“HBSKN”, “we”), VAT no. 09079690724, with registered office and contact details indicated in art. 13. By activating the Skin Plan you accept these Terms. If you act as a consumer (for purposes unrelated to your professional activity), the mandatory protections of the Italian Consumer Code (Legislative Decree 206/2005) apply in your favour: no provision of these Terms derogates from those rights.

1. What the Skin Plan is

The Skin Plan delivers you, at regular intervals, a Box containing the Routine Completa by Hebi Skin (5 products). The first Box (Welcome Box), which you receive on activation, includes extra welcome gifts, indicated at the time of sign-up. The Skin Plan is a periodic-performance contract of indefinite duration, with a minimum commitment equal to the first Box only (art. 4). The Skin Plan is reserved for adults (at least 18 years old) holding a valid payment method.

2. Delivery frequency, payment and price

• Delivery frequency: you choose whether to receive a Box every 2 months or every 3 months.
• Monthly payment: the cost of each Box is split into monthly instalments equal to the number of months of the chosen frequency (2 instalments with a two-month frequency, 3 instalments with a three-month frequency). You receive one Box per frequency and spread its cost across the months.
• Price transparency: at the time of sign-up we clearly indicate the monthly instalment, the total price of each Box and the estimated annual cost, inclusive of taxes and with shipping included.
• Automatic renewal: payment is recurring on the payment method provided, managed by our payment provider (Stripe). The Plan continues until you cancel it (art. 4).
• Failed payment: if the charge for an instalment is unsuccessful, we notify you and retry the charge over the following days. While awaiting regularisation we may suspend delivery of the linked Box and, in the event of non-payment, suspend the Plan until the instalments due for the Box already delivered are settled. Your rights of withdrawal (art. 6) and warranty (arts. 3 and 8) remain unaffected.
• Loyalty discount: the price decreases progressively as the Plan continues, according to the tiers clearly indicated at the time of sign-up.

3. Satisfied or Refunded — 30 days (commercial guarantee)

You have 30 days from delivery of the first Box to decide whether the Skin Plan is right for you. Within this term you can let us know that you do not wish to continue and obtain a full refund of what you paid for the first Box, in addition to the cancellation of any remaining instalments of it: the Plan closes and nothing further is charged to you.

The return is at our expense (we provide the label) and this guarantee applies even to products already opened and used. The “Satisfied or Refunded” guarantee is an additional and broader commercial guarantee than the 14-day legal right of withdrawal (art. 6) and applies to the first Box only: you may always avail yourself of the protection most favourable to you.

To activate it, simply write to us at the support address (art. 13) within the term; the refund is made to your payment method, normally within 14 days of receipt of the return or of proof of shipment.

4. Minimum commitment and cancellation

Minimum duration: 1 Box. The only commitment you take on with activation is the first Box. Your exit options follow this scale, from the broadest to the ordinary:

• Within 14 days — legal withdrawal (art. 6): exit and obtain a refund, including of the first Box, within the limits provided by law.
• Within 30 days — Satisfied or Refunded guarantee (art. 3): exit and obtain a full refund of the first Box, even if opened and used.
• After these terms — the first Box remains yours and due, including any remaining monthly instalments relating to it. This, and only this, is the Plan's minimum commitment.

Cancellation. Once the minimum commitment is exhausted, you are completely free: you can cancel the Plan at any time from your personal area or by writing to support. Cancellation stops the deliveries and charges of subsequent Boxes; you are never charged for a Box you do not receive. Only the instalments of the Box already delivered and in the course of payment remain due. From the first Box onwards you can also skip a Box or put the Plan on pause (art. 5).

5. Skip a Box · Change frequency · Pause

• Skip a Box: after the minimum commitment you can postpone the next delivery; the relevant charge slips together with the Box (no advance charge). Limit: once a year.
• Change frequency: you can switch from 2 to 3 months and vice versa; the new frequency applies from the next Box.
• Pause: you can temporarily suspend the Plan; it will resume from the date you indicate.
• You can update your address and payment method from your personal area.

6. Right of withdrawal (14 days)

If you are a consumer, you have the right to withdraw within 14 days from the distance contract, pursuant to arts. 52 et seq. of the Consumer Code (Legislative Decree 206/2005, implementing Directive 2011/83/EU). As this involves the periodic delivery of goods, the term runs from the day on which you receive the first Box.

How to exercise it: an explicit declaration sent to the contact details of art. 13 is sufficient (you can use the model withdrawal form set out at the foot of these Terms, but this is not mandatory) within the 14-day term. Following a valid withdrawal, we refund what you paid for the first Box normally within 14 days, using the same payment method you used.

Hygiene exception: pursuant to art. 59, paragraph 1, letter e), of the Consumer Code, cosmetic products that are sealed and then opened are not returnable after unsealing for reasons of health protection or hygiene. This limit concerns only products actually unsealed. The 30-day “Satisfied or Refunded” guarantee (art. 3) is broader and is added to the present right of withdrawal: opened products too can be returned and refunded within its terms.

7. Shipping

Shipping included in Italy and the EU. Delivery times are indicative and may vary for causes not attributable to us. The risk of loss or damage to the products transfers to you at the moment of delivery.

8. Legal guarantee of conformity

Irrespective of the guarantees referred to in arts. 3 and 6, as a consumer you are entitled to the 24-month legal guarantee of conformity on the products, pursuant to arts. 128 et seq. of the Consumer Code. In the event of a lack of conformity you can ask us to restore conformity or, in the cases provided for, a price reduction or termination of the contract, at no cost to you.

9. Changes to the Terms and to the Service

We may update these Terms and the features of the Service. Material changes will be communicated to you with reasonable notice and will apply to subsequent cycles; if you do not accept them, you can cancel before they take effect. Price changes do not apply retroactively to Boxes already paid for.

10. Privacy and communications

We process your data in accordance with the Privacy Policy. By activating the Plan you may receive service communications and, if you have given specific consent, marketing communications via email, SMS and WhatsApp, revocable and deactivable at any time.

11. Complaints and dispute resolution

For any complaint you can contact us at the contact details of art. 13: we undertake to respond to you as quickly as possible. If we do not reach a solution, as a consumer you can resort to the alternative dispute resolution (ADR) tools provided for by arts. 141 et seq. of the Consumer Code, by turning to a mediation/conciliation body registered in the ministerial lists. Recourse to ADR is voluntary and does not prejudice the possibility of bringing the matter before the courts.

12. Applicable law and jurisdiction

These Terms are governed by Italian law. For relations with consumers, the court of the consumer's place of residence or domicile has exclusive and non-derogable jurisdiction (art. 66-bis of the Consumer Code). For relations not falling within consumer law, the competent court is the Court of Bari.

13. Contacts

KYRiAN Lab S.r.l. — VAT no. 09079690724
Registered office: Via Prof. N. Casamassima 1, 70028 Sannicandro di Bari (BA), Italy
Information: info@kyrianlab.com · Customer support: info@hebiskin.com

---

Clauses subject to specific approval (arts. 1341 and 1342 of the Italian Civil Code, where applicable).
The signatory declares that they specifically approve the following clauses: art. 2 (automatic renewal and recurring payment), art. 4 (minimum commitment to the first Box and effects of cancellation), art. 5 (limits on skipping a Box and changing frequency), art. 7 (transfer of risk on delivery), art. 9 (changes to the Terms and to the Service).
It is understood that, vis-à-vis the consumer, specific approval does not affect the validity of the clauses, which are in any case subject to the mandatory protective regime of the Consumer Code (arts. 33 et seq.): no clause of these Terms derogates from the non-derogable rights granted to the consumer, including the right of withdrawal, the legal guarantee of conformity and the consumer's jurisdiction.

---

Annex — Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract pursuant to art. 6 — its use is optional)

Addressee: KYRiAN Lab S.r.l., Via Prof. N. Casamassima 1, 70028 Sannicandro di Bari (BA) — info@hebiskin.com

I/we (*) hereby give notice (*) that I/we (*) withdraw from my/our (*) contract for the supply of the following goods/services (*): Skin Plan — Routine Completa Hebi Skin
Ordered on (*) / received on (*): __________
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________
Signature of consumer(s) (only if this form is notified in paper version): __________

(*) Delete as appropriate.