Cancellation policy

Subscription Cancellation Policy

Last updated: 1 May 2026

Some of our products — in particular the HBSKN Routines (Completa, Anti-Age, Purificazione, Idratazione, Essential) — are also available on a recurring subscription with a −10% discount on the list price.

This notice explains how the subscription works and how you can modify, pause or cancel it.

1 · How the subscription works

When you activate a subscription at checkout, you choose the delivery frequency between:

  • Every 2 months · −10% off the standard price
  • Every 3 months · −10% off the standard price

You will automatically receive a new delivery at the end of the selected frequency, charged to the payment method used for the initial order.

The −10% discount applies to all recurring deliveries, not just the first. The discount terms are guaranteed for as long as the subscription remains active.

2 · Pre-renewal notice

Three days before each new charge, you will receive an automatic reminder email with:

  • The date of the upcoming renewal
  • The amount that will be charged
  • A direct link to modify, skip or cancel the delivery before it is processed

This gives you time to manage your subscription with no surprises.

3 · Modifying, skipping or cancelling the subscription

You have full freedom to manage your subscription at any time, with no penalties and no need to justify:

  • Skip a delivery (e.g. if you still have product left over from the previous delivery)
  • Change the frequency (e.g. from 2 to 3 months or vice versa)
  • Change the delivery address or payment method
  • Change product within the Routine
  • Pause the subscription temporarily
  • Cancel permanently at any time

How to manage it

Option A — from your Customer Account:

  1. Log in to My Account on the website
  2. The "Subscriptions" section
  3. Click the "Manage" button next to the subscription
  4. Select the desired action

Option B — by email: Write to supporto@hebiskin.com indicating your order number and the action you wish to take. Our team resolves the request within 24 working hours.

4 · Right of withdrawal on the first charge (EU)

Pursuant to Articles 52-58 of Italian Legislative Decree 206/2005, you have the right to withdraw from the subscription contract within 14 days of receiving the first delivery, without having to provide any reason.

For the right of withdrawal and the procedure applicable to subsequent recurring deliveries, please consult our Returns and Refund Policy.

5 · What happens if the charge fails

If the payment card linked to the subscription expires, is declined or has a temporary block:

  1. We will attempt the charge again twice (24 and 72 hours apart)
  2. You will receive an automatic email to update the payment method
  3. If it is not updated within 7 days, the subscription is automatically paused pending your action

No pending charges or hidden costs — simply update the card from your Account to resume.

6 · Returns and refunds on subscription products

All products delivered via subscription enjoy the same return conditions as standard orders:

  • Statutory right of withdrawal (14 days EU) on sealed, unopened products
  • "100% Satisfaction Guaranteed or Refunded" guarantee (30 days) also on opened products, up to 50% of the remaining contents

See the Returns and Refund Policy for the complete procedure.

7 · Contact

  • Customer Care: supporto@hebiskin.com
  • WhatsApp: +39 350 929 7035
  • Hours: Mon–Fri 9:30–18:30
  • Registered office: KYRIAN LAB S.r.l. — Via Prof. N. Casamassima 1, 70028 Sannicandro di Bari (BA), Italy — VAT no. 09079690724